Frequently Asked Questions – Pet Care in Collingham
Are you insured, DBS-checked, and licensed?
Yes. All George’s Pet Pals carers are fully insured and DBS-checked for your peace of mind.
Where required, our services operate under local authority licensing in line with DEFRA
animal welfare regulations. We take both animal safety and client home security extremely seriously.
Will you follow my pet’s exact routine?
Absolutely. We work from your written care instructions and maintain your pet’s established
feeding times, exercise schedule, medication plan, and household rules. Consistency reduces stress
and supports emotional wellbeing, particularly for routine-driven animals such as cats and horses.
Do you provide updates during visits?
Yes. We provide regular updates, including photos where appropriate, so you can see that your
pet is comfortable and settled. We also monitor appetite, behaviour, and general condition
at every visit and will inform you immediately if anything appears unusual.
Which areas do you cover?
We are locally based and provide professional pet care throughout
Collingham
and surrounding villages. If you are unsure whether we cover your address, please contact us —
we will always try to accommodate where possible.
Will the same carer attend each visit?
Wherever possible, yes. We prioritise continuity of care so your pet can build trust with a
familiar face. If cover is ever required, we ensure a thorough handover so standards remain consistent.
Can you administer medication or support special dietary needs?
Yes. We can administer oral medication, apply topical treatments, and follow specific feeding
or dietary requirements. Clear written guidance must be provided, along with veterinary contact details
for emergency reference.
Are dog walks solo or group based?
We tailor walks to your dog’s temperament and needs. Solo walks are available for nervous,
elderly, or reactive dogs. Small, well-matched group walks may be suitable for sociable dogs
following careful assessment.
How do you manage extreme weather conditions?
Animal welfare comes first. During extreme heat, icy conditions, or unsafe weather, we adjust
walk durations, alter routes, provide enrichment visits instead, or reschedule where necessary
to protect your pet’s health and safety.
Do you also care for cats, small animals, poultry, and horses?
Yes. Our services in
Collingham include:
- Cat sitting and holiday visits
- Small animal care (rabbits, guinea pigs, hamsters, ferrets, small birds)
- Hen and poultry routines (feeding, watering, egg collection, enclosure checks)
- Horse holiday care (feeding, turnout, rug changes, mucking out, welfare monitoring)
How do you handle keys and home security?
Client keys are coded and stored securely. They are never labelled with identifying address
details. We follow all alarm, locking, and security procedures exactly as instructed.
Do you offer a meet-and-greet before booking?
Yes. We provide a complimentary meet-and-greet in Collingham to discuss your pet’s routine,
health needs, and behavioural considerations. This allows us to ensure suitability and confirm
care instructions before services begin.
What are your prices and how do I book?
Pricing varies depending on service type, visit duration, and location. Contact us with your
dates and requirements for a clear written quotation and availability confirmation.
What is your cancellation policy?
We understand that plans can change. Our standard cancellation terms will be confirmed in writing
at the time of booking to ensure transparency for all parties.
Are vaccinations and microchipping required?
We ask that pets are kept up to date with routine vaccinations and parasite prevention where
appropriate. Dogs should be microchipped and wear a collar tag in accordance with UK legal requirements.
What happens in an emergency?
In the unlikely event of illness or injury, we will contact you immediately. If urgent
veterinary care is required, we will liaise with your nominated vet and follow your written
emergency instructions without delay.
